Terms & Services

Trade Name: Al Rafay Dairies

Last Updated: August 14, 2026

Welcome to Al Rafay Dairies. By accessing or using our website or placing an order, you agree to the following Terms & Services.

1. Use of Our Website

By using our website, you agree to:

• Provide accurate and complete information when placing an order.

• Provide a valid phone number and delivery address.

• Use our website only for lawful purposes.

• Not misuse, copy, reproduce, or interfere with our website or its content.

• Not place fraudulent, fake, or intentionally misleading orders.

We reserve the right to refuse or cancel an order if the information provided is incorrect or if we suspect fraudulent activity.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, sizes, weights, and other information displayed on our website are accurate.

Actual product appearance, packaging, color, texture, aroma, or consistency may vary slightly from the images shown on the website.

Natural products such as desi ghee, honey, butter, and makhan may naturally vary in color, texture, aroma, and consistency from batch to batch.

3. Product Availability

All products are subject to availability.

If a product becomes unavailable after an order is placed, we may contact the customer to offer an alternative product, wait for restocking, or cancel the unavailable item.

If payment has already been made for a cancelled item, the applicable amount may be refunded through an appropriate payment method.

4. Prices

All prices displayed on our website are in Pakistani Rupees (PKR) unless otherwise stated.

We reserve the right to change product prices, discounts, promotions, or offers at any time without prior notice.

The price applicable to an order will generally be the price displayed at the time the order is placed.

5. Order Placement and Confirmation

When you place an order through our website, you are submitting a request to purchase the selected products.

We may contact you by phone or other available communication methods to confirm your order before processing or shipping it.

We reserve the right to cancel an order if:

• The product is unavailable.

• Incorrect pricing or product information was displayed.

• The delivery information is incomplete or incorrect.

• We are unable to contact the customer for order confirmation.

• We suspect fraudulent or unauthorized activity.

6. Cash on Delivery (COD)

For Cash on Delivery orders, payment must be made to the delivery representative when the order is delivered.

Customers should keep the required order amount ready at the time of delivery.

Repeated refusal of confirmed COD orders may result in restrictions on future COD orders.

7. Advance Payments

If an order requires an advance payment, the customer must complete the required payment before the order is processed.

Customers may be required to provide a payment screenshot or transaction information for payment verification.

Orders requiring advance payment may not be shipped until the payment has been successfully verified.

8. Shipping and Delivery

We aim to process and dispatch confirmed orders within a reasonable timeframe.

Delivery times may vary depending on:

• Delivery location

• Courier service

• Weather conditions

• Public holidays

• Unforeseen circumstances

• Product availability

Once an order has been handed over to the courier, delivery timing may be outside our direct control.

Customers are responsible for providing a complete and accurate delivery address and contact number.

9. Delivery Issues

If a customer is unavailable at the provided delivery address, the courier may attempt delivery again according to its own policies.

Additional delivery attempts or charges may apply depending on the courier service.

Customers should inspect the package at the time of delivery and contact us as soon as possible if there is an issue with the received order.

10. Returns and Exchanges

Because our products include food and dairy items such as desi ghee, honey, butter, and makhan, returns may be restricted for hygiene, safety, and product-quality reasons.

We may consider a replacement or another appropriate resolution if a product arrives damaged, incorrect, leaking, or otherwise defective.

Customers should contact us promptly after receiving the order and provide relevant details and photographs where required.

11. Product Storage and Handling

Customers are responsible for properly storing products after delivery according to the recommended storage conditions.

Al Rafay Dairies is not responsible for product deterioration caused by improper storage, excessive heat, contamination, mishandling, or failure to follow recommended storage instructions after delivery.

12. Promotions and Discounts

Promotional offers, discounts, coupon codes, and special deals may be subject to additional terms.

We reserve the right to modify, suspend, or terminate a promotion at any time.

Unless specifically stated, promotional offers cannot be combined with other discounts or offers.

13. Intellectual Property

All content on this website, including logos, text, product images, graphics, designs, and other materials, belongs to or is used by Al Rafay Dairies unless otherwise stated.

You may not reproduce, copy, distribute, modify, or commercially use our website content without prior permission.

14. Third-Party Services

Our website may use third-party services such as courier companies, payment providers, hosting services, analytics tools, or other service providers.

We are not responsible for interruptions, delays, or errors caused directly by third-party services.

15. Limitation of Liability

We make reasonable efforts to provide accurate information and reliable services. However, we do not guarantee that the website will always be available, error-free, or uninterrupted.

To the extent permitted by applicable law, Al Rafay Dairies will not be responsible for losses resulting from circumstances beyond our reasonable control, including courier delays, natural events, technical problems, or incorrect information provided by the customer.

16. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect customer information.

17. Changes to These Terms

We may update these Terms & Services from time to time to reflect changes in our business, products, website, or applicable requirements.

Any updated version will be posted on this page with a revised Last Updated date.

18. Contact Us

If you have any questions regarding these Terms & Services, your order, our products, or our services, please contact us:

Al Rafay Dairies
Phone: 03300616135
Email: alrafaydairies@gmail.com
Physical Address: House No. 143, Street No. 4, Ajwa City, Khanewal, Khanewal 58150, Pakistan