Shipping Policy

Trade Name: Al Rafay Dairies

Last Updated: August 14, 2026

At Al Rafay Dairies, we aim to deliver your orders safely and within the estimated delivery time. This Shipping Policy explains how we process and deliver orders for our products, including desi ghee, honey, butter, makhan, and other dairy and food products.

1. Order Processing

Orders are processed after successful order confirmation.

We may contact you by phone to confirm your order and delivery details before dispatch.

Orders are generally prepared and handed over to the courier within 1–2 business days, depending on product availability and order volume.

Orders placed on public holidays or during special promotions may require additional processing time.

2. Delivery Time

Estimated delivery time within Pakistan is generally 3–7 business days after the order has been dispatched.

Delivery times may vary depending on:

• Customer's location

• Courier service

• Weather conditions

• Public holidays

• Unforeseen circumstances

• Remote or hard-to-reach locations

The estimated delivery time is not a guaranteed delivery date.

3. Shipping Charges

Shipping charges may vary depending on the delivery location, order size, weight, and applicable courier charges.

Any applicable shipping charges will be displayed during the checkout process or communicated to the customer before order confirmation.

We may offer free shipping or discounted shipping during selected promotions.

4. Delivery Areas

We currently aim to deliver orders across Pakistan through available courier and delivery services.

Delivery availability may vary for certain remote or restricted locations.

If delivery is unavailable to your location, we will contact you and discuss the available options.

5. Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders and locations.

For COD orders, the customer must pay the full order amount to the courier representative at the time of delivery.

Customers should keep the required amount ready when the courier arrives.

6. Advance Payment Orders

Some orders or promotional offers may require an advance payment.

For advance-payment orders, the order will be processed after the payment has been received and verified.

Customers may be asked to provide a payment screenshot or transaction details for verification.

7. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address and contact number.

Al Rafay Dairies is not responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate information provided by the customer.

If an order needs to be reshipped because of an incorrect address or customer-provided information, additional delivery charges may apply.

8. Failed Delivery Attempts

If the customer is unavailable at the provided address, the courier may make additional delivery attempts according to its own policies.

If the order cannot be delivered after the available delivery attempts, the package may be returned to us.

Additional shipping charges may apply if the customer requests the order to be shipped again.

9. Damaged Package

Customers are encouraged to inspect the package at the time of delivery.

If the package appears damaged, leaking, opened, or tampered with, please contact us as soon as possible.

Where appropriate, we may request photographs or other information to investigate the issue with the courier.

10. Food and Dairy Products

Our products include food and dairy items such as desi ghee, honey, butter, and makhan.

Customers should follow the storage and handling instructions provided with the product after delivery.

Once the order has been successfully delivered, Al Rafay Dairies is not responsible for product deterioration caused by improper storage, excessive heat, contamination, or mishandling by the customer.

11. Delayed Deliveries

Although we work with delivery partners to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including:

• Weather conditions

• Road closures

• Public holidays

• Courier operational issues

• Natural disasters

• Unexpected events

• Incorrect customer information

We will make reasonable efforts to assist customers in tracking and resolving delivery delays.

12. Order Tracking

Where tracking information is provided by the courier, customers may receive a tracking number or other delivery information.

Tracking availability depends on the courier service used for the order.

13. Changes to Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our delivery services, courier partners, business operations, or applicable requirements.

Any updated version will be posted on this page with a revised Last Updated date.

14. Contact Us

If you have any questions regarding shipping, delivery, order tracking, or your order, please contact us:

Al Rafay Dairies
Phone: 03300616135
Email: alrafaydairies@gmail.com
Physical Address: House No. 143, Street No. 4, Ajwa City, Khanewal, Khanewal 58150, Pakistan