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Privacy Policy

Last Updated: August 14, 2026

At Al Rafay Dairies, we respect your privacy and are committed to protecting your personal information when you visit our website, place an order, or contact us. We offer products including desi ghee, honey, butter, makhan, and other dairy and food products.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you place an order, contact us, or use our website, we may collect:

• Full name

• Phone number

• Email address

• Delivery and shipping address

• Billing information

• Order details and purchase history

• Payment-related information

• Information you voluntarily provide when contacting us

We only collect information that is reasonably necessary to provide our services and process your orders.

2. How We Use Your Information

We may use your information to:

• Process and confirm your orders

• Deliver your products

• Contact you regarding your order

• Confirm Cash on Delivery or advance-payment orders

• Respond to customer questions and support requests

• Verify payments where applicable

• Improve our products, services, and website

• Prevent fraudulent or unauthorized transactions

• Send important updates regarding your orders

3. Payment Information

For advance payments or online payments, payment information may be processed through the applicable payment method or financial institution.

If you provide a payment screenshot or transaction information for verification, we may use it to confirm your payment and process your order.

We do not intentionally store sensitive payment information such as complete card numbers unless necessary and legally permitted.

4. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers when required to complete your order, including:

• Courier and delivery services

• Payment service providers

• Website and e-commerce service providers

• Hosting or technical service providers

We may also disclose information when required by law or a legitimate government or legal request.

5. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, understand website usage, and improve our services.

You may disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

7. Data Retention

We retain customer information only for as long as reasonably necessary to:

• Complete and maintain records of orders

• Provide customer support

• Meet legal, accounting, or regulatory requirements

• Resolve disputes

• Prevent fraud or misuse

When information is no longer required, we may securely delete or anonymize it where reasonably possible.

8. Children's Privacy

Our website is not intended to knowingly collect personal information from children.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take reasonable steps to remove the information.

9. Third-Party Links

Our website may contain links to third-party websites, services, or social media platforms.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing personal information to them.

10. Your Privacy Rights

Depending on applicable law, you may have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of information where legally applicable

• Ask questions about how your information is used

• Withdraw consent where processing is based on consent

You may contact us if you wish to make a privacy-related request.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable requirements.

Any updated version will be posted on this page with a revised Last Updated date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Al Rafay Dairies
Phone: 03300616135
Email: alrafaydairies@gmail.com
Physical Address: House No. 143, Street No. 4, Ajwa City, Khanewal, Khanewal 58150, Pakistan